1. Who we are

Resource Visa is a specialist migration advisory firm supporting employers in Australia’s resource, energy, mining, offshore, infrastructure and related sectors. We help businesses secure work visas, manage sponsorships, and provide ongoing compliance and workforce advisory services.

If you have any questions about this policy or how we handle personal information, please contact us at: support@resourcevisa.com.au

2. What information we collect

We may collect the following types of information, depending on your interaction with us:

• Personal identification and contact details: name, email, phone number, address.

• Business and employment-related information: company structure, employer details, ABN or company registration numbers, employment history, role details, income information.

• Migration and visa-related information: visa history, residency status, passport / identity numbers (if provided), relevant employment or skill-certification documents, qualifications.

• Documentation needed for our advisory and compliance services: forms, contracts, supporting documents such as resumes, employment contracts, employer-sponsor documentation.

• Website and technical data: IP address, browser/device type, session timestamps, pages visited, and other analytics or usage data (if you use our website).

• Any “sensitive information” (e.g. immigration status, financial or health related data) — only when you voluntarily provide it and with your explicit consent, or when required by law.

3. How and when we collect information

We collect personal or business information in the following ways:

• Directly from you when you submit our contact or consultation request forms; when you engage our services; or when you send us documents by email or during meetings.

• Indirectly when you interact with our website (for example, via analytics tools, cookies, or other tracking as described below).

• From third-party sources, but only with your consent. This could include, for example, your accountant, legal advisor, or other authorised representative who provides us data to facilitate visa or compliance services.

4. Why we collect and how we use your information

We use the information we collect for the following purposes:

• To provide tailored migration advisory, visa-sponsorship and compliance services.

• To communicate with you, respond to enquiries, book consultations, and send updates regarding your application or our services.

• To prepare, lodge, and manage visa or sponsorship documentation as required by Australian migration and regulatory law.

• To comply with our legal, professional and regulatory obligations (e.g. record-keeping, audit-compliance).

• To improve our website, services, and user experience (e.g. by analysing website usage to help us understand how clients and prospective clients engage with our content).

• To maintain internal records, and where required, respond to regulatory or government requests (e.g. for compliance, audit or legal reporting).

We will only use or disclose your personal information for the purposes for which it was collected (or a related secondary purpose), or as otherwise permitted/required by law or with your consent — in line with the APPs.

5. Disclosure of information & third-party sharing

Your personal and business information may be disclosed to:

• Third-party service providers who support us (for example: IT and cloud-storage providers, legal or accounting professionals, migration-agents or other consultants engaged to assist with your case).

• Government agencies, regulators, or other official bodies (e.g. visa-processing authorities, taxation regulators) when required by law or as part of our migration advisory and compliance services.

• Professional advisers acting on your behalf (if you have authorised them).

• Overseas service providers (for example, cloud storage or international consultants), but only under strict confidentiality arrangements and in compliance with APP cross-border disclosure requirements.

We do not sell, rent, or otherwise disclose your personal information for unrelated marketing or commercial resale purposes.

6. Cookies, Analytics, and Website Tracking

When you visit our website, we may use cookies or third-party analytics tools (such as Google Analytics or similar) to collect technical data such as your IP address, browser and device type, pages visited, and time spent on site. This data helps us understand user behaviour and improve our website.

You may disable or block cookies via your browser settings at any time — though doing so might limit some functionality of our website.

7. Data Quality, Security, Storage & Retention

We take reasonable steps to ensure that any personal or business information we hold is accurate, complete, and up to date.

We store your data using secure cloud-based systems, with appropriate access controls, password protection, and confidentiality arrangements with staff and third-party providers.

If data is stored overseas, we ensure that our third-party providers comply with a similar standard of data protection, and we put in place contractual safeguards where required.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected — including compliance with legal, regulatory or audit obligations. Once information is no longer required, we securely delete or anonymise it, unless otherwise required by law.

8. Rights of Individuals: Access, Correction, Withdrawal, Complaints

Under the APPs, you have the following rights regarding your personal information:

• Request access to the personal information we hold about you.

• Request correction of any inaccurate or incomplete information.

• Withdraw consent (where our processing is based on consent) and/or object to certain processing activities — to the extent permitted by law.

• Request deletion of your personal information, where lawful and reasonable.

• Opt out of receiving marketing or promotional communications from us.

To exercise these rights, please contact us at support@resourcevisa.com.au (or the contact address in our website footer). We may ask you to verify your identity before acting on any request to protect security and privacy.

If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC).

9. Anonymity & Pseudonymity, Where Practicable

Where practicable and lawful (for example if you only browse our website), you may interact with us anonymously or using a pseudonym. However, if you wish to engage our migration advisory services, we will need to collect identifying information.

10. Children & Sensitive Information

We do not knowingly collect personal information from minors (children). If you are under 18, please do not submit personal information to us.

If we collect any sensitive information (for example, immigration status, visa history, financial or health-related data), we will only do so with your explicit consent (unless required by law). We do not collect sensitive data beyond what is reasonably necessary for the purposes of providing our services, and we take extra care to manage and protect such data.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations, or feedback from stakeholders. The “last updated” date at the top will reflect the most recent version.

By continuing to use our services (or browsing our website) after we publish updated versions, you accept the modifications.

12. Contact and Complaints
If you have questions, requests, or complaints about how we handle your personal information — including requests for access, correction, deletion, or to withdraw consent — please contact us via support@resourcevisa.com.au (or via our website’s contact details).

If you are dissatisfied with our handling of your information, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.